Your questions answered
Everything you need to know
We aim to make the booking process of our Campervan hire in Sussex as easy as possible through our website. Don’t forget you can also always give us a call or drop us a message with any questions you may have before booking.
Here are just a few common questions we get asked regularly which may help you.
Off-Peak SeasonNovember to February
2 Day Minimum Booking Period
Start your booking on any day of the week
During School Holidays
7 Day Minimum Booking Period
2nd April to 18th April 2021
May 28th to June 6th 2021
July 23rd to September 3rd 2021
October 23rd to October 30th 2021
Pick-up starts on Saturdays
Peak SeasonMarch to October
2 Day Minimum Booking Period
Start your booking on any day of the week
You can pick up the campervan from our home in Haywards Heath, or we can meet you at Haywards Heath train station. Haywards Heath is in Mid Sussex, only a 15 minute train ride from Gatwick Airport, or 50 mins from central London.
Collection is from 2pm on the start day of the hire and must be returned by 11am on the last day of hire. If you need to extend this, please get in contact, as if we have availability we will try to accommodate your request. Hand over can take up to 45 minutes for you to get familiar with everything, complete vehicle checks and pop-in all your bits – please allow this time after pick-up and before drop-off to avoid any disappointment.
Everything you need for your trip is included when you pick up the van. this includes a full tank of fuel and all of your cooking and eating equipment. Plus our luxury Duvalay sleeping bags, providing a memory foam base for that extra comfort and a duvet like topper. If you’re planning a longer stay and want a little extra space to spread out, want to bring your bicycles, or would like a food starter hamper, take a look at our optional extra’s. Alternatively you can order your food shop to our home and we’ll pack it away into the van all ready for you.
Our simple pricing structure is based on a per day rate depending on the month you wish to travel. See our pricing page for full information on the prices and minimum booking periods. Once you’ve selected your dates in the availability calendar you will see the total cost and a breakdown of when you’ll need to pay.
We take a £150 non-refundable deposit at the time of booking. This secures the dates you wish to take your break. During the current Covid situation we will try our best to accommodate changes of dates – please contact us.
If you need to cancel, please get in touch. In most circumstances the deposit is non-refundable, but if there are extenuating circumstances, we may be able to move your booking to a later date. During the current Covid situation we will try our best to accommodate changes of dates – please contact us.
Whether you’re a novice campervan driver or not, we will supply you with all the guides you need to get going when you pick up the van.
The fully comprehensive insurance includes breakdown recovery. Please contact us in the unlikely event this occurs and we will do everything we can to assist.
The insurance is a fully comprehensive insurance for all drivers over the age of 23 and under the age of 75. It provides unlimited mileage and breakdown cover. The insurance excess (£500 for ages 25-75 and £700 for ages 23 and 24) will need to be paid prior to 7 days before the hiring date, but will be returned within 7 days of the end of the hire once the van has been inspected. Anyone can drive a camper van as long as they have held a valid UK or EU drivers licence for at least 2 years. You will be required to supply these documents before you hire for our insurance company;
- A copy of the front and back of a valid photo driving licence card must be provided. This must have an up to date address.
- An online driving licence check must be completed and provided. You can do this here: https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number
- Two forms of proof of address must be provided. The address must match the driving licence and be dated within 90 days of the hire of the vehicle.
Acceptable proof of address is:
- Utility Bill – (mandatory)
- At least one of the following: Council tax bill, TV/internet/landline telephone bill (including Sky/Virgin/BT etc), Bank or Credit Card statement, Mortgage statement – please note mobile phone bills are not acceptable.
Sussex is such a beautiful county, with so much to see. Take a look at some of these websites to give you an idea of some places to visit. https://www.komoot.com/guide/671543/attractions-around-mid-sussex https://www.visitsoutheastengland.com/places-to-visit/sussex/mid-sussex One of our favourite road trips is to head down to Dorset with it’s world famous coastline, here you can experience fossil hunting on the jurassic coast, visit the famous Durdle Door, or the beautiful 8,000 year old village of Corfe Castle. The market town of Bridport and West Bay are a great place to stop and explore from, you can do some crab catching, eat some wonderful food, go on stunning walks, Campsites are available in West Bay, some have the options of the use of the indoor pool and activities too. Alternatively you could look for some free places to park for the night. These can often be near local pubs or food. Be aware though, that these are not campsites, but offer the ability to park overnight. Most will not allow a tent to be set up and do not offer toilet facilities, so a porta Potti is a must – You can access some further information on these at https://www.park4night.com/ or https://www.britstops.com/welcome.php
Yes – You can hire Ruby for 1 well behaved dog only. A £30 additional cleaning fee will be applied.
Sorry – No
Sorry – No. The fully comprehensive insurance covers you for unlimited mileage in England Wales and Scotland only.
What our Customers Say...
We had such a fun time with this lovely campervan. The Duvalay bedding was so cosy we all slept well. We had everything we needed for our stay from the frying pan to the bottle opener! Lovely to drive and even better inside with the modern equipment you really don’t need to pack much else.
Booking/collecting & dropping off was easy and had a detailed show round before we set off.
Jon, Joanna, Georgia, Frankie & Connie
UK Campervan Short Break
Amazing service and lovely new vans, dog friendly option too which is great! Highly recommended. We took Ruby for a week down to Cornwall and what a lovely van, everything you need had been thought of. Reasonably priced too!
James, family & pooch
School Holiday Week Away
Just a wonderful break, Great campervan, Loads of space for everything. Even a fridge with enough room for food and keeps those liquid essentials cold. We will definitely be hiring again!
Anthony, Buffy, Ellie & Isla
UK Campervanning week
My kids, husband & I had a brilliant long weekend away in Sky. Sky is a good-looking, fun and easy to drive, super well equipped campervan. From collection to drop-off Cass made life easy and stress-free. Thoroughly recommend. Thank you!
5* I had a wonderful stay in Ruby. She was a great companion on the road and an overall pleasure to use. It was my 1st night camping on my own & I had no trouble setting everything up. The best part was that Cass & her partner were soooo helpful & supportive during my trip which made all the difference. Thank you guys! I’ll be back 🙂
Looking for my own camperbug
We would heartily recommend Under the Stars. An easy handover, with all the equipment you need. Everything was well fitting and nothing rattled because of being well designed and well thought out! The solar panel meant the leisure battery topped up and was fully recharged after our 3 day break. The van was easy to park in normal spaced car parks, that meant we could take it down narrow lanes with no difficulty.
Verne & Rob
UK Campervanning Long Weekend
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